Frequently Asked Questions

Q - How do you fix cars without a lift to put the car up in the air?

Lifts are a convenience but in almost all cases is not a requirement. What does it matter if I do a brake job kneeling down instead of standing up? I have floor jacks, high capacity ramps and jack stands and except for a few cases that I can count on one hand, I have never failed to complete a job because of the lack of a conventional lift.

Q – What happens when it rains or the temperature gets cold? How do you work?

If it rains real badly, it’s simple; I have the day off in many cases unless someone is broken down on the road. Then I go no matter what the weather. The cold simply does not bother me as long as I wear my Carhart arctic grade coverall and that is only if the temp drops below 40F. I have done brake jobs in 16F while snow was falling with 20mph winds. You get it?

Q – I left my lights on and my battery is dead. Can I call you? What will you bill me?

I will come and give you a jump start but will try to convince you to get a passerby to jump you so you can avoid the $59.95 that I will bill you. You will have to pay that even if the jump start does not get you going but I will allow you another service call another day without the service fee just because.

Q – What is your warranty?

All parts and labor are guaranteed for one year or 12000 miles. Whichever occurs first will end the warranty period. Any exceptions to this warranty will be clearly noted on the repair invoice that you receive. This warranty is a limited warranty which has exclusions. The exclusions are there to keep it fair for HouseCall and the customer. For example, HouseCall does a brake job on your car. After 5 months and 6000 miles the brakes wear out and you need brakes again. The cause of the premature wear out is determined to have been caused by a frozen caliper. Since calipers were not a component replaced previously by HouseCall, your car will need to have the calipers replaced at a cost of parts and labor but the brake pads will be replaced at no cost. HouseCall will always keep it fair in warranty situations.

Q – Can you give me references about your work for others?

Yes, as many as you like, just ask.

Q – Can you come and just change my oil?

I cannot do this job by itself. I can do an oil change for you providing that other services are rendered at the same time that total $135 or more excluding sales tax.

Q - Do you have liability insurance?

Yes, with a million dollar limit. You may see a copy of it as I carry it on each truck